Application Support Administrator @ Active Network

Development Full Time
Web: activenetwork.com

The Active Network, Inc. is currently seeking a Systems Administrator (Application Support Administrator).

The Application Support Administrator will be responsible for:

• Provide escalated support by investigating and resolving basic business application issues and their related systems
• Develop basic understanding of technical and business process flow for applications and provide recommendations for improvement
• Execute deployment procedures into Staging and Production environments with appropriate validation
• Setup, configure, maintain and monitor assigned business application(s) and related systems
• Provide basic communication, facilitation, and post resolution reporting for high severity incidents
• Develop and maintain effective relationships with 3rd Party partners Receive and manage afterhours alerts
• Liaison between Development and Service Desk teams
• Participate in Development efforts, provide input for future requirements, and inform Service Desk or others of Release Notes and any known issues
• Perform project management tasks as assigned
• Provide appropriate quality assurance testing of applications
• Provide assistance in revision control process between Development, Test and Production systems
• Collaborate with team members for process improvements
• Provide after-hours or weekend maintenance as needed
• Problem resolution including root cause analysis
• Not limited to the above roles and responsibilities

Education: Four-year degree in Information Technology or related field

Experience:

• Four years Technical Support experience
• Four years experience supporting Microsoft Windows
• Three years experience of supporting developed Business Applications
• Two years experience in using reporting tools
• Two years experience in Windows/Unix Systems server management
• Two Years experience in with Java Application servers or IIS
• Two years database experience: SQL
• One year development experience
• One year project management experience
• Proficient with Visio
• Proficient understanding and supporting interfaces and integrations
• Proficient understanding of Active Directory/Directory Services
• Knowledge of on-line and client-side transactional systems

Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please APPLY NOW! Be sure to include salary history in your cover letter. EEO/AAP

To apply: www.activenetwork.com

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