Application Support Administrator @ Active Network
Development Full Time
Web: activenetwork.com
The Active Network, Inc. is currently seeking a Systems Administrator (Application Support Administrator).
The Application Support Administrator will be responsible for:
- Provide escalated support by investigating and resolving basic business application issues and their related systems
- Develop basic understanding of technical and business process flow for applications and provide recommendations for improvement
- Execute deployment procedures into Staging and Production environments with appropriate validation
- Setup, configure, maintain and monitor assigned business application(s) and related systems
- Provide basic communication, facilitation, and post resolution reporting for high severity incidents
- Develop and maintain effective relationships with 3rd Party partners
Receive and manage afterhours alerts
- Liaison between Development and Service Desk teams
- Participate in Development efforts, provide input for future requirements, and inform Service Desk or others of Release Notes and any known issues
- Perform project management tasks as assigned
- Provide appropriate quality assurance testing of applications
- Provide assistance in revision control process between Development, Test and Production systems
- Collaborate with team members for process improvements
- Provide after-hours or weekend maintenance as needed
- Problem resolution including root cause analysis
- Not limited to the above roles and responsibilities
Education:
Four-year degree in Information Technology or related field
Experience:
- Four years Technical Support experience
- Four years experience supporting Microsoft Windows
- Three years experience of supporting developed Business Applications
- Two years experience in using reporting tools
- Two years experience in Windows/Unix Systems server management
- Two Years experience in with Java Application servers or IIS
- Two years database experience: SQL
- One year development experience
- One year project management experience
- Proficient with Visio
- Proficient understanding and supporting interfaces and integrations
- Proficient understanding of Active Directory/Directory Services
- Knowledge of on-line and client-side transactional systems
Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please APPLY NOW! Be sure to include salary history in your cover letter. EEO/AAP
To apply: www.activenetwork.com
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